The 12 Agile Principles – Part 6
Measuring Customer Satisfaction
When user requirements are being gathered, by crafting user stories, for example, it is necessary to define customer satisfaction right from the start. The user needs to state what the “conditions of satisfaction” will be for the story or feature being described. These are described as they apply to the business. The conditions are then expanded into acceptance criteria. The acceptance criteria for a particular piece of work must all be satisfied before the work can be signed off as “done”.
The confidence levels of business stakeholders in the project should be high throughout the project because of their daily interactions with the scrum team (or teams). This involvement can be defined as a “customer journey” from the need for a solution through to solution delivery. While customer journeys and mapping that journey are normally used when dealing with external customers, they are very useful for any customer engagement. Mapping the customer journey in this case can also help in the change management process where your stakeholders have never participated in the Agile way of work.
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Master of Agile – Agile Scrum Master With 59 Seconds Agile (Video Training Course)
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Master of Agile – Agile Scrum Master With 59 Seconds Agile (Video Training Course)
What is this course?
This ‘Master of Agile – Agile Scrum Master With 59 Seconds Agile (Video Training Course)’ provides an in-depth understanding of the Agile Scrum Master roles and responsibilities
You will explore the Agile Scrum project life-cycle, including how an Agile User Story is created, to how we know when it is ‘done’
This course is aimed at those with or without prior knowledge and experience of the Agile values and principles
During this course you will learn the tools needed to succeed as an Agile Scrum Master
What will you learn?
You will gain an in-depth understanding of the Agile Scrum Master roles and responsibilities, and you will be able to
- Fully understand the role of the Agile Scrum Master
- Understand the roles involved in an Agile project
- Create an effective Product Backlog
- Effectively participate in Scrum Meetings such as the Daily Stand-up, Sprint Review and Retrospective
- Identify the roles involves in the Scrum Team
What topics are covered within this course?
You will cover the following topics during this course:
- An Introduction to Agile Project Management (Scrum Master)
- Using the Agile Manifesto to Deliver Change (Scrum Master)
- The 12 Agile Principles (Scrum Master)
- The Agile Fundamentals (Scrum Master)
- Introduction to Scrum (Scrum Master)
- Scrum Projects (Scrum Master)
- Scrum Project Roles (Scrum Master)
- Scrum in Projects, Programs & Portfolios (Scrum Master)
- How to Manage an Agile Project (Scrum Master)
- Leadership Styles (Scrum Master)
- The Agile Project Life-cycle (Scrum Master)