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Scope Changes: Calming Troubled Waters

Agile not only expects scope changes, it welcomes them. That is all very well when you have been working for the last few weeks on a product feature that the stakeholders now want to scrap or re-design. No matter how responsive one is to change, such an action can be demoralizing. The Scrum Master must ensure that the team member or members whose work has been turned topsy-turvy do not take things personally and smooth some battered egos. The impact of scope changes on the team are not often discussed, but they can have a significant negative impact on the team and some of the members.

A similar adverse situation is that where a user story for review does not meet the acceptance criteria, and is not marked as “done”. This also has a negative impact on one or all of the team members and can cause conflict between the team members and the Product Owner. The Scrum Master has to restore morale and mood in such a case.

Changes in Team Structure

While Scrum projects are short, and hopefully there is no change in the team during the project, this does happen, and can really set the team back, especially if the team member (or members) who left was popular and a great “team player”. Any new member (or members) who is brought in to replace them is an outsider and has to be integrated into the team. Hopefully the team does not go through a prolonged “forming” and “storming” phase, but it is very much dependent on the personalities and the established team dynamics, which have been unbalanced.

Recommended Further Reading

The following materials may assist you in order to get the most out of this course:

Section 2: Using the Agile Manifesto to Deliver Change

Section 3: The 12 Agile Principles

Section 4: The Agile Fundamentals

Section 5: The Declaration of Interdependence

Section 6: Agile Development Frameworks

Section 7: Introduction to Scrum

Section 8: Scrum Projects

Section 9: Scrum Project Roles

Section 10: Meet the Scrum Team

Section 11: Building the Scrum Team

Section 12: Scrum in Projects, Programs & Portfolios

Section 13: How to Manage an Agile Project

Section 14: Leadership Styles

Section 15: The Agile Project Life-cycle

Section 16: Business Justification with Agile

Section 17: Calculating the Benefits With Agile

Section 18: Quality in Agile

Section 19: Acceptance Criteria and the Prioritised Product Backlog

Section 20: Quality Management in Scrum

Section 21: Change in Scrum

Section 22: Integrating Change in Scrum

Section 23: Managing Change in Scrum

Section 24: Risk in Scrum

Section 25: Risk Assessment Techniques

Section 26: Initiating an Agile Project

Section 27: Forming the Scrum Team

Section 28: Epics and Personas

Section 29: Creating the Prioritised Product Backlog

Section 30: Conduct Release Planning

Section 31: The Project Business Case

Section 32: Planning in Scrum

Section 33: Scrum Boards

Section 34: Sprint Planning

Section 35: User Stories

Section 36: User Stories and Tasks

Section 37: The Sprint Backlog

Section 38: Implementation of Scrum

Section 39: The Daily Scrum

Section 40: The Product Backlog

Section 41: Scrum Charts

Section 42: Review and Retrospective

Section 43: Scrum of Scrums

Section 44: Validating a Sprint

Section 45: Retrospective Sprint

Section 46: Releasing the Product

Section 47: Project Retrospective

Section 48: The Communication Plan

Section 49: Formal Business Sign-off

Section 50: Scaling Scrum

Section 51: Stakeholders

Section 52: Programs and Portfolios

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