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To maintain customer satisfaction, the Product Owner must deliver reliable results to the customers. Customers should be engaged in the project with frequent interactions with the Product Owner.  This helps to instill a sense of shared ownership for the product on the customer and fulfills their needs for regular increments of increased value in the product. The Product Owner incorporates the customer’s perspectives through the product vision and works with the customers to define acceptance criteria for the prioritized items in the product backlog.

What concepts does the Declaration of Interdependence address?

However, even with close maintenance of the Product Backlog, the Product Owner must expect uncertainty. It is simply the nature of the beast that development is not risk-free and there are uncertainties within any development activity. Dividing work into small, value-driven increments enables the scrum team to operate on the principles of anticipation and adaptation.

Near the beginning of a project, uncertainty and risks are high. Customers may not know exactly what they want, or even what their highest priority requirements are. However as the project proceeds, and as the customers learn more about the product through direct involvement, their feedback and comments help to reduce the risks and uncertainties of the project.

Recommended Further Reading

The following materials may assist you in order to get the most out of this course:

Section 2: Using the Agile Manifesto to Deliver Change

Section 3: The 12 Agile Principles

Section 4: The Agile Fundamentals

Section 5: The Declaration of Interdependence

Section 6: Agile Development Frameworks

Section 7: Introduction to Scrum

Section 8: Scrum Projects

Section 9: Scrum Project Roles

Section 10: Meet the Scrum Team

Section 11: Building the Scrum Team

Section 12: Scrum in Projects, Programs & Portfolios

Section 13: How to Manage an Agile Project

Section 14: Leadership Styles

Section 15: The Agile Project Life-cycle

Section 16: Business Justification with Agile

Section 17: Calculating the Benefits With Agile

Section 18: Quality in Agile

Section 19: Acceptance Criteria and the Prioritised Product Backlog

Section 20: Quality Management in Scrum

Section 21: Change in Scrum

Section 22: Integrating Change in Scrum

Section 23: Managing Change in Scrum

Section 24: Risk in Scrum

Section 25: Risk Assessment Techniques

Section 26: Initiating an Agile Project

Section 27: Forming the Scrum Team

Section 28: Epics and Personas

Section 29: Creating the Prioritised Product Backlog

Section 30: Conduct Release Planning

Section 31: The Project Business Case

Section 32: Planning in Scrum

Section 33: Scrum Boards

Section 34: Sprint Planning

Section 35: User Stories

Section 36: User Stories and Tasks

Section 37: The Sprint Backlog

Section 38: Implementation of Scrum

Section 39: The Daily Scrum

Section 40: The Product Backlog

Section 41: Scrum Charts

Section 42: Review and Retrospective

Section 43: Scrum of Scrums

Section 44: Validating a Sprint

Section 45: Retrospective Sprint

Section 46: Releasing the Product

Section 47: Project Retrospective

Section 48: The Communication Plan

Section 49: Formal Business Sign-off

Section 50: Scaling Scrum

Section 51: Stakeholders

Section 52: Programs and Portfolios

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